Frequently Asked Questions

Tracking and Insurance

All orders will receive full tracking information via email and/or SMS text. Please allow 1-2 business days for your order to be processed.

Verglacé is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

Hold at location is available at UPS.com / UPS My Choice App with your tracking information if you will not be home for delivery on expedited services.

Domestic:

Standard Economy:

Verglacé ships UPS Ground and/or USPS Mail services are used for standard shipping. These services are offered for FREE on orders $99 or more at check out. Please allow 5-10 business days for delivery (6-10 days for AK, HI, and U.S. Territories). PO box addresses are allowed.

Expedited & Overnight:

Expedited shipping services are available at checkout for most items and locations. Delivery will be made by UPS Ground or UPS Express during business days depending on delivery location. Orders placed on/before 3:00 PM EST Monday-Friday will be shipped out that same day. Saturdays-Sundays and holidays are not considered business days. We cannot deliver to domestic PO boxes with expedited services unless the physical address of the PO boxes is stated on shipping address.

Military APO/AFO:

Military and diplomatic addresses ship for FREE via USPS Mail. Please allow 2-3 weeks for delivery. Orders to military and diplomatic addresses are limited to $300 USD due to USPS insurance policies.

Jewelry should be kept dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.

Chlorine, especially at elevated temperatures, can permanently damage or discolor your gold jewelry. Gently clean your gold or vermeil jewelry with a soft polishing cloth. Be sure not to over-polish jewelry, especially vermeil, because it can damage the finish.

Verglacé accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item(s), an authorization form is required. To obtain an Authorization Form, please contact customer support via email support@verglaceny.com, or via our customer support chat line.

If we are unable to answer your question, please visit the contact us tab and provide us with the question and how we can assist you.  We will respond to the request within 24 hours during regular business hours. You may reach out to us directly at support@verglaceny.com, be sure to include y our name, order number, and any other important information that will allow us to better serve your request.

The following methods of payment are accepted:

• All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…
• Pre-Paid Debit Cards
• PayPal
• Shop Pay - pay in 4 equal installments, no credit required.

*Only one discount can be applied per item.*